Introduction:
Hermes is a well-known courier service that provides reliable delivery options for individuals and businesses alike. However, there may be instances when the courier is unable to find the recipient at home to deliver a package. In this article, we will explore the various scenarios and options available when the Hermes courier cannot locate the recipient at home.
Understanding the Standard Delivery Service:
When using the Standard delivery service with Hermes, the courier will typically attempt to deliver the package within the next 2 working days after it has been dispatched. This means that if you are not at home during the initial delivery attempt, the courier will make subsequent attempts to deliver the package on following days.
What Happens If the Courier Can't Find You at Home:
In the event that the Hermes courier is unable to locate you at home during the delivery attempts, there are several possible outcomes:
1. Leaving a Delivery Notification:
One common practice is for the courier to leave a delivery notification at your doorstep or in your mailbox. This notification will typically contain information on how to reschedule the delivery or collect the package from a designated location, such as a nearby pickup point or Hermes depot.
2. Contacting Customer Service:
If the courier is unable to deliver the package after multiple attempts, they may contact Hermes customer service for further instructions. In some cases, you may be able to arrange for a specific delivery time or redirect the package to a different address.
3. Holding the Package at a Depot:
In certain situations, the courier may opt to hold the package at a Hermes depot for a specified period of time. This allows you to personally pick up the package at your convenience, rather than waiting for a re-delivery attempt.
4. Requesting a Redelivery:
If you missed the initial delivery attempts, you may have the option to request a redelivery through the Hermes website or by contacting customer service. This allows you to choose a preferred delivery date and time that suits your schedule.
5. Authorizing a Safe Place Delivery:
Hermes also offers the option to authorize a safe place delivery, where you can specify a secure location on your property for the courier to leave the package in your absence. This option is convenient for individuals who are frequently away from home or have specific delivery preferences.
current url：https://yuasfz.k286t.com/blog/co-zrobi-kurier-gdy-nie-zastanie-mnie-w-domu-hermes-26576